Submission-Based Virtual Urgent Care for East Metro Georgia
Complete a secure online medical intake form.
A Georgia-licensed provider reviews your submission and sends next steps. Phone or video is only used when clinically necessary.
Not for emergencies. If you have severe symptoms, call 911 or go to the ER.
Simple, Fast Care — Without the Waiting Room
East Metro Telecare provides submission-based virtual urgent care for common, low-acuity medical concerns. Patients submit symptoms and medical history through a secure online questionnaire. A licensed provider reviews the submission and provides guidance, treatment recommendations, or referral instructions.
- Submission-based (asynchronous) care
- Provider review by Georgia-licensed clinicians
- Follow-up by phone/video only when clinically necessary
- Clear escalation guidance when in-person care is needed
Step 1:
Submit Your Symptoms
Complete a secure online medical questionnaire, including symptoms, medical history, and photos when applicable.
Step 2:
Provider Review
A licensed U.S. medical provider reviews your submission and determines the appropriate course of care.
Step 3:
Care Plan & Next Steps
Receive medical guidance, treatment recommendations, or referral instructions. If additional clarification is needed, the provider may request a phone or video follow-up.
Conditions We Evaluate & Treat
We evaluate and treat common, low-acuity conditions appropriate for submission-based telecare.
Respiratory & Infectious
- Common cold
- Flu-like symptoms
- Sinus infections
- Sore throat
- Strep throat symptoms (evaluation)
- Cough
- Mild bronchitis
- Upper respiratory infections
- Seasonal allergies
Ears, Nose & Throat (ENT)
- Ear pain
- Ear infections
- Swimmer’s ear
- Tonsillitis
- Hoarseness / laryngitis
Skin & Dermatologic
- Rashes
- Contact dermatitis
- Poison ivy / poison oak
- Insect bites and stings
- Mild allergic skin reactions
- Eczema flares
- Hives (mild)
- Minor skin infections
- Impetigo
- Mild cellulitis
- Ringworm and fungal skin infections
- Shingles (evaluation)
- Minor burns (first-degree)
- Sunburn
Musculoskeletal & General
- Fever
- Headache or migraine (non-emergency)
- Body aches
- Mild dizziness
- Mild dehydration
- Back pain (non-traumatic)
- Joint pain
- Sprains and strains (evaluation only)
What We Do Not Treat
East Metro Telecare is not appropriate for emergencies or high-risk conditions. If you have severe or worsening symptoms, seek in-person urgent care or emergency services immediately.
- Medical emergencies
- Chest pain, stroke symptoms, or severe shortness of breath
- Chronic pain management
- Mental health or psychiatric conditions
- Complex or high-risk chronic diseases
- Medication-only appointments
- Controlled substance prescriptions
Important Limitations
Submission-based telecare does not include a physical exam. Recommendations are based on the information you provide and any images submitted. Some conditions require in-person evaluation or testing. If symptoms worsen, you should seek in-person care.
No Guaranteed Prescriptions
Treatment recommendations are determined solely by the reviewing medical provider based on clinical judgment. Prescriptions are not guaranteed and are issued only when medically appropriate. East Metro Telecare does not prescribe controlled substances.
Service Areas
Services are available to patients physically located in Georgia at the time of care, including:
- Newton County
- Rockdale County
- Henry County
- Walton County
- Jasper County
- and Butts County
Clincal Model
East Metro Telecare is a non-clinical management and marketing organization. Medical services are provided by independent, licensed U.S. physicians through a contracted clinical partner network. East Metro Telecare does not practice medicine and does not interfere with provider clinical judgment.
